We recommend that you read the Terms & Conditions carefully before booking your holiday. Your contract is with Ananya Holidays. Within 7 days of receiving the booking you will subsequently also be sent a Booking Confirmation from us.
The price of your holiday is fully guaranteed and is not subject to any surcharges. This guarantee also holds good for private travel including tailor-made. This guarantee is applicable once we have accepted your booking through a Booking Confirmation Letter and is subject to all payments being received by the due dates. The price guarantee applies to complete holidays bought from us and does not cover the purchase of individual items such as airline tickets or hotel rooms. Thus if a flight is quoted separately, it is not protected against future cost increases prior to ticketing. Also supplements such as for club class in flights or higher grade rooms in hotels are not covered by this guarantee.
It may be noted that price variations due to changes in itinerary are not surcharges and are not governed by this guarantee. Surcharge, as defined, is only attributable to variation in costs of existing elements of the itinerary.
Alteration or Cancellation by you
If you wish to alter your itinerary after the booking has been accepted, for reasons other than non-availability of the portion sought to be altered, an amendment fee of USD20 per set of alterations per person will be charged, in addition to the cost increase caused by the alterations. Any requests for alteration, once the tour has begun, will be treated sympathetically but we cannot guarantee their implementation. Any costs incurred in making such alterations will be passed on to you and the unused portion of the holiday will attract 100% cancellation charges. Should you wish to cancel your tour, you must notify Ananya Holidays in writing stating the reasons for cancellation.
Cancellation of a Tour by us before departure
We reserve the right to cancel a holiday on offer by us, including tailor-made holidays, without assigning reasons at any time over 8 weeks before departure date. If such cancellation takes place, we will offer you a comparable alternative. If a holiday cancellation takes place within 8 weeks of departure it will be for one of the following reasons:
a) Due to circumstances beyond our control such as cancellation of international or domestic scheduled service, technical problems with transportation, civil disorder or the threat of such, riots, strikes, natural disasters, accident or pollution, terrorist activity or the threat of such, war or the threat of war, etc. In such instances we may offer comparable alternative arrangements.
b) Due to non-availability of significant portions of a private itinerary. In such instances we may offer comparable alternative arrangements.
Alterations to your tour Programme by us
We will make all reasonable efforts to provide you with the booked tour arrangements but cannot rule out occasional minor changes. If the changes are significant we will inform you of these before departure, if possible, and offer you comparable alternative arrangements.
A significant change is one that involves a change of airport for international flights to and from your holiday destination, the outward or return journey being rescheduled by more than twelve hours or the omission of a featured overnight stop in the itinerary. Where such changes take place for reasons within our control we will offer you a compensation of £25 per person if you had paid the full holiday price by the prescribed date.
Where the change is due to circumstances beyond our control amounting to force majeure, such as weather conditions, technical problems, civil disorder, decisions by governments or other associations, etc., we will offer comparable alternative arrangements or if you choose cancel your booking. If any of the circumstances amounting to force majeure occurs during a tour we reserve the right to alter the tour programme, as required depending upon the circumstance, without offering any compensation. We may consider a refund for the unutilised portion of the tour if we are able to obtain any.
We reserve the right to cancel your holiday anytime during its operation if you are found to be behaving in a socially unacceptable manner or indulging in an illegal activity. In such cases no refund will be offered for the unutilised portion of the holiday.
You are responsible for your passports, visas, vaccinations, foreign exchange for personal expenses, etc., and we do not accept any liability for non-communication of relevant details to you. If any service offered by us is not clear, you should get written confirmation from us about its inclusion in the price.
We accept responsibility for ensuring that the holiday which you book with us is supplied as described in the website, or any other literature made available by us, and the services offered reach a reasonable standard. In the unlikely event that any part is not provided as promised, for reasons within our control, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness.
We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under Nepal Law. In respect of carriage by scheduled air, sea, other water bodies like rivers and lakes, and rail transports the provision of accommodation and services in these are the responsibility of the providers of these transports and we merely act as agents for these providers. Our liability in all such cases will be limited in the manner provided by the relevant international convention. Thus if a scheduled flight or train or bus has delays or changes in schedule or cancellation of service we are not obliged to offer alternative arrangements, it is the providers of these services who are responsible. We will, however, try our best to assist in the provision of alternative services, if required, on receipt of appropriate payment for these.
If any client suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion, offer advice, guidance and assistance but are not liable for the consequences of such independent act.
If you avail of a service during the course of your holiday which is not part of your contract with us, we are not liable for the provision of that service or its quality even if you purchase it through our agents or their representatives. Similarly if we recommend a restaurant or a shop or any reading material or any other establishment it is to assist you, and often at your request, and we do not accept any responsibility for the quality or content of the service received from these.
Inclusions and exclusions in the Tour Price
The inclusions and exclusions in the tour price are given on our website http://www.ananyanepal.com For tailor-made holidays these are clearly spelt out with your holiday itinerary.
If you have cause for complaint during the holiday please bring it to the notice of our Local Representative/Agent and/or the hotel who will try their best to solve the problem. It is not advisable to do nothing about a problem when it occurs but to later write to us seeking recompense. If we feel you avoided action to redress a problem when it occurred, no compensation will be offered if it is brought to our attention later. If the problem remains unresolved in spite of your pointing it out locally to our agents when it occurred please write to us within 14 days of the completion of the holiday. We shall investigate the complaint and send you a reply as soon as possible.